Frequently Asked Questions

Got questions about Molly?

We all hit a wall sometimes, but maybe there's help to get over the obstacle. We continuously collect the most frequently asked questions here.

Why doesn't Molly show up when I visit a webshop in Safari?

keyboard_arrow_down

Open Safari on your iPhone and press this activation link (or copy the link: https://mollyapp.io/check-molly )
Molly will then check if it is installed and activated and if not there will be a guide on how to activate Molly in the Safari browser.

Unfortunately, we find that over time Molly may disappear in the Safari browser. Try restarting Safari by closing Safari completely and opening it again. Molly should then reappear when you visit an online store.

How do I force Molly to appear in Safari?

keyboard_arrow_down

You can force Molly to appear when you visit a webshop. Visit a webshop and click on the "puzzle icon" or "aA" where you usually enter a URL (see screenshot). Then you can click on the Molly icon, and Molly will pop up. If there is no Molly icon, press "Manage Extensions" and activate Molly and allow Molly on all websites.  

How does Molly work?

keyboard_arrow_down

Molly gives you useful info about the pages you visit on the web. For example, you can get info on reviews of the site or tips on finding the item cheaper elsewhere. Molly also automatically inserts coupon codes when you go to checkout.
Molly is an application that installs on your computer or phone.

Can I move Molly?

keyboard_arrow_down

If she is in the way of some buttons, you can simply use the mouse on your computer or your finger on your iPhone and move her up or down. Then she shouldn't be in the way anymore.

Can Molly warn against scams?

keyboard_arrow_down

Yep, Molly can tell you how individual sites are rated - while you're on the page. And sometimes we directly warn against scams. That way, you can be warned in time against paying on a site with bad reviews. However, we cannot guarantee that we can get all reviews, or that these are always accurate. So Molly is a huge help - but not a guarantee of never being cheated online.

How do I update Molly on my iPhone or iPad?

keyboard_arrow_down

We regularly update Molly with improvements, fixes, and new features, and that requires the latest version. We recommend that you turn on "Automatic app updates" so you don't have to do it manually every time.
Turn on app updates:

  • Go to settings
  • Tap App Store
  • Turn on "App Updates"

Update Molly manually:

  • Open the App Store
  • Tap your profile picture in the top right corner
  • Find Molly and tap "Update"

If you need help, you are always welcome to call us on phone: +4550502557 or write to us by mail: kontakt@mollyapp.dk

How do I update Molly in Safari on Mac?

keyboard_arrow_down

We regularly update Molly with improvements, fixes, and new features, and that requires the latest version. We recommend that you turn on "Automatic updates" so you don't have to do it manually every time.
Turn on app updates:

  • Open the App Store
  • In the top menu, select App Store > Preferences
  • Check "Automatic Updates"

Update Molly manually:

  • Open the App Store
  • Click on "Updates" in the left side menu
  • Find Molly and tap "Update"

If you need help, you are always welcome to call us on phone: +4550502557 or write to us by mail: kontakt@mollyapp.dk

How do I update Molly in Chrome?

keyboard_arrow_down

Google makes sure to update Molly automatically, so you don't have to do anything.

Can Molly get a discount?

keyboard_arrow_down

Yes, when you go to the shopping cart or checkout, Molly will even check for coupon codes that might give you a saving. If there are discounts to be had, you will typically not have to both find and enter the coupon codes. And Molly checks itself which code gave you the most discount.
Molly knows a lot of coupon codes, but not all. So we can't guarantee that you'll always get the highest possible discount. But we try to learn from it when our users enter new good coupon codes that we don't know yet.

Can Molly help me with anything else?

keyboard_arrow_down

Only your imagination sets limits to what Molly can help you with. For example, you might be alerted about:

- That the restaurant you are booking a table at has a bad smiley or is poorly reviewed
- That there is a critical article about the webshop you are about to shop at
- That you can buy the product you are looking at cheaper elsewhere

Let us know if you know something about a page that you think Molly should tip others about.

Who can use Molly?

keyboard_arrow_down

Everyone can use Molly.
She can be installed on your iPhone/iPad. Or via Chrome on your Mac or PC or Safari on your Mac.

What does Molly know about me?

keyboard_arrow_down

Molly doesn't know you and doesn't collect information that can be linked to you. When you visit different pages on the web, we can see that a user has visited those pages at certain times, but we can't see that it's you.

What information do you read?

keyboard_arrow_down

By adding Molly, you agree that Molly can read and edit all your data on the websites you visit. However, even if we are allowed to do this, we will only use it to the limited extent possible, but enough to be able to perform our good services.
For example, we will never edit your data unless you actively ask us to - for example, if you want Molly to test its coupon codes when you are at the checkout. Then we'll enter the different coupon codes for you, so you don't have to do the work yourself.
We don't read what's on the pages you visit, apart from the title and url of the page itself - so we can check if we have a useful message for you about that page. We don't want to disturb you, so on some pages we keep an eye on where you are on the page so we can give you our information at just the right time.
We do not store any personal information from the pages you visit. We only search for and look specifically at selected areas of the site that may have direct relevance to our services. For example, we need to look at fields that show prices and discounts and coupon codes so that we can help you insert coupon codes and get the highest possible discount.

Can I count on Molly?

keyboard_arrow_down

You can count on us to do our best to help you. And that Molly will only appear when information is particularly useful to you.
But of course, you may find that our tips and coupon codes are no longer valid - and so we hope you'll tip us off (it's easy) so we can edit or remove them. And of course you can't expect Molly to tip you off to everything worth knowing about the webshop you're on. Or about the product you're looking at.

Why can't I activate Molly in settings on iOS?

keyboard_arrow_down

If you have set restrictions on screen time, you cannot activate extensions in settings. You must turn off Content & Privacy Restrictions in Screen Time under settings:

Settings > Screen Time > Content & Privacy Restrictions

Does Molly work on my phone?

keyboard_arrow_down

YES! Molly works as an app for Android and in your Safari browser on your iPhone with iOS15 and newer.

Does Molly work on my Android?

keyboard_arrow_down

Unfortunately, the Chrome browser on Android phones doesn't support extensions. So, we've developed our own shopping browser as an App, giving you all the benefits you might know from PC and iPhone. On Android, you should now open the Molly app as your browser when you shop - instead of, for example, Chrome. Especially if you want to save money and avoid getting ripped off. You can download it from Google Play here:

Molly for Kiwi

How do I uninstall Molly in Safari on my Mac?

keyboard_arrow_down

You must be in your Safari browser and in the top menu, click on:
Safari > Preferences > Extensions > Remove
Then remove the Molly program by clicking on "Show in Finder" and deleting the program itself.

Molly suddenly disappears in Chrome on my Mac

keyboard_arrow_down

Unfortunately, several users experience Molly suddenly disappearing when using Molly in Chrome on Mac. Google has just updated its browser, so we are investigating where the error lies. You can read more here.

How can Molly be free?

keyboard_arrow_down

Molly is a free service for the consumer, but we can earn on traffic and commission with a partner webshop if a purchase is made.

Is Molly Danish?

keyboard_arrow_down

Yep, Molly is developed and run by 3 passionate entrepreneurs (Mads, Peter and Simon) with an office in Copenhagen.

Why isn't Molly showing up? 

keyboard_arrow_down

This is either because:

  • No internet connection
  • A bug - please tell us which webshop it is, and we'll take a closer look.
  • Molly hasn't registered it as a webshop.

I said no to sharing the discount code - why are you sharing it?

keyboard_arrow_down

If you've said no to sharing the discount code, we won't share it with other Molly users. However, the discount code will still appear in your Molly, so if you want to test discount codes, it will be included in the discount code test.

Why does Molly need access to read and change websites on iOS?

keyboard_arrow_down

Molly does not collect personally identifiable information and does not store phone numbers, passwords, or credit card information. This is Apple's disclaimer, where they state the risks associated with allowing an extension to read along. For Molly to deliver its service, it is necessary to read the pages the user visits, but that does not mean that Molly reads and saves everything. We always recommend that you read our privacy policy, which details what data is collected. It is, of course, a matter of trust between you and Molly, and if you want to use Molly's service, you unfortunately have to accept it.