Need help?

Molly is both an app and an extension for your Safari browser that needs to be activated.
Get help activating Molly here or go back to the guide.

Watch video: Activate Molly

Molly is not showing (does Molly have full permission?)

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Molly may not have full permission. This is required for Molly to appear automatically when you visit webshops.
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Follow the guide here:
Settings ➡️ Search for: "Extensions" ➡️ Click Extensions ➡️ Click Molly ➡️ Allow extension and Allow in Private Browser ➡️ All sites ➡️ Allow

Molly is not showing (does Molly have permission in your private browser?)

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Follow the guide here:
‍AllowMolly to appear in your private browser.
Settings ➡️ Search for: "Extensions" ➡️ Click on Extensions ➡️ Click on Molly ➡️ Allow in Private Browser

Molly is not showing (Molly has lost connection in Safari)

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Close Safari completely and open it again.

Molly is not showing (Molly is turned off specifically on the site)

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Check your settings and see if you have turned Molly off on the site.

Follow the guide here:
Open Molly app ➡️ Click menu ➡️ Click Settings ➡️ Click Molly is hidden here ➡️ Find the page and press Show again.

I can't activate Molly in Settings

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If you have set restrictions on Screen Time, you cannot enable Molly. You need to turn off content and anonymity in Screen Time under Settings.

Follow the guide here:
Go to settings ➡️ Screen Time ➡️ Content and Anonymity ➡️ Turn off

Why is Molly not working in Chrome?

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Google does not allow extensions for Chrome on mobile. Molly, on the other hand, works in Chrome on desktop. Find Molly for Chrome here.

How do I set Safari as the default browser?

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Follow the guide here:
Go to Settings ➡️ Apps ➡️ Safari ➡️ Default app for browsing