Need help?

Molly is both an app and an extension for your Safari browser, which needs to be activated.
Get help activating Molly here, or go back to the guide.

Molly is not showing (does Molly have full permission?)

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Maybe Molly doesn't have full permission. This is required for Molly to pop up automatically when you visit webshops.

Follow this guide:

Settings ➡️ Search for: "Extensions" ➡️ Click on Extensions ➡️ Click on Molly ➡️ Allow extension and Allow in Private Browser ➡️ All websites ➡️ Allow

Molly is not showing (does Molly have permission in your private browser?)

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Follow this guide:
Enable Molly to appear in your private browser.
Settings ➡️ Search for: "Extensions" ➡️ Click on Extensions ➡️ Click on Molly ➡️ Allow in Private Browser

Molly is not showing (Molly has lost connection in Safari)

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Completely close Safari and then reopen it.

Molly is not showing (Molly is turned off specifically on the site)

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Check your settings to see if you've turned Molly off for the page.

Follow this guide:
Open the Molly app ➡️ Click on menu ➡️ Click on Settings ➡️ Click on Molly is hidden here ➡️ Find the page and press Show again.

I can't activate Molly in Settings

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If you have set screen time restrictions, you cannot activate Molly. You must turn off content and privacy in Screen Time under Settings.

Follow the guide here:
Go to Settings ➡️ Screen Time ➡️ Content & Privacy Restrictions ➡️ Turn Off

Why doesn't Molly work in Chrome?

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Google doesn't allow Chrome extensions on mobile. But don't worry, Molly works in Chrome on your computer. Get Molly for Chrome here.

How do I set Safari as my default browser?

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Follow this guide:
Go to Settings ➡️ Apps ➡️ Safari ➡️ Default browser app